Monday, 18 October 2010

Ikea, I am disappoint*

I'm afraid all the brownie points that Ikea earned in this post have been long since lost. As you may recall, my preferred desk was out of stock, so I ended up ordering it online and having it shipped.

Word to the wise: DO NOT DO THIS.

Things went well enough at first. I had it shipped to Former State (no sales tax, hurrah), with the idea that the Mother of Vaulting would bring it to me when she visited the following weekend.

Wrong. Shipping took nearly 2 weeks. Small matter - Vellum and I were headed to Former State to see this fellow in the depressing play about the demise of a man who sells goods, so we were happy to pick up the desk at that time.

Which was great, except that upon loading the package into the car, we realized there was a sizable hole in the box. Well, we decided, it didn't look THAT large. No problem.

Until we returned to NEM and discovered that it was, in fact, a problem. One of the drawer wheels was shattered. Small matter, we again decided, and called Ikea for a replacement. Upon hanging up, Vellum (ever observant) discovered that we were ALSO missing three sides of one of the drawers.


To be expected, we decided in hindsight, given the hole in the box. So we called again, and requested the pieces. Whereupon we noticed that while we had many pieces of desk, there was not, in fact, anything to hold them together with.

Say, screws. Hardware. Metal bits of any sort.

So, still being on the phone, we requested those, as well. No problem. Ikea offered many apologies, and promised that we would receive the missing pieces soon.

"Soon" being 6 business days. Thanks.

So the missing drawer pieces and hardware arrived. Vellum, having caught on by now, was quick to count pieces, and discovered, LO, WE ARE STILL MISSING PIECES. Apparently, when we pointed out that the desk was suspiciously lacking in hardware, Ikea interpreted that to mean that we were missing a few pieces, and perhaps this handful would make it better?

So back on the phone Vellum went,** requesting, perhaps, the rest of the hardware? Again, there were apologies. Again, we were promised the missing pieces "soon."

The missing pieces, by the way, were 21 long screws and 2 short screws. Remember this.

Some days later (today, in fact), an envelope from Ikea arrived, delivered with much fanfare by Chaucerian roommate.

Would you like to know what it contained?

It did not contain 21 long screws and 2 short screws, as we had been promised.

Two. It contained two of twenty-one long screws. Fair enough, there were also the required 2 short screws. But, as you may imagine, 2 short screws when you are missing 19 large industrial screws is not going to do you any bloody good when building a bloody desk.

So. Awed as I may have been by your warehouse full of furniture and furnishings and cafeterias, and much as I may admire your low prices and glorious, glorious selection - Ikea, I am no longer speaking to you. All I wanted was a desk. To date, after a great deal of waiting and holding-for-customer-service induced frustration, I have most of a desk, and no means for putting it together.

Ikea, I am disappoint.*


**Yes, it is my desk, and yes, it was Vellum doing all the calling. He's a prince among bloggers, I assure you.

1 comment:

Janice said...


Ikea doesn't deliver to our neck of the woods but I love their stuff and would have contemplated getting something sent to the in-laws or picked up by a friend but this experience? Not encouraging!